Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Data Collection When accessing and/or ordering on our site, as needed, you may be asked to enter some personally identifiable information such as, your complete name, email address, mailing address, contact number, and so on in order to process your transaction/s. Personal Information For your privacy, you may choose to fill out the required fields only. As you place your request, it is given that you agree that we may store, make use of, and disclose some data gathered from you for the sole purpose of processing and delivering your request, given that you accept the terms and conditions of this private policy. Your Consent By accessing this site, you consent to this privacy policy. Data Protection In order to maintain the security of your personal information, we implement a variety of computer and/or security safeguards against unauthorized use of personal data. About children The web store prohibits the use of it by children below the age of 18. Should there be any plan of purchase, the user must at least be 18 years old for his/her request to be processed. Revisions Should there be changes to this Private Policy, we are to post those changes to this page.

Web Site Terms and Conditions of Use

1. Terms By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law. 2. Use License a. Permission is granted to temporarily download one copy of the materials (information or software) on House Of Electronics web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on House Of Electronics web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server. b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by House Of Electronics at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. 3. Disclaimer a. The materials on House Of Electronics web site are provided "as is". House Of Electronics makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, House Of Electronics does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site. 4. Limitations In no event shall House Of Electronics or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on House Of Electronics Internet site, even if House Of Electronics or a House Of Electronics authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. 5. Revisions and Errata The materials appearing on House Of Electronics web site could include technical, typographical, or photographic errors. House Of Electronics does not warrant that any of the materials on its web site are accurate, complete, or current. House Of Electronics may make changes to the materials contained on its web site at any time without notice. House Of Electronics does not, however, make any commitment to update the materials. 6. Links House Of Electronics has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by House Of Electronics of the site. Use of any such linked web site is at the user's own risk. 7. Site Terms of Use Modifications House of Electronics may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use. 8. Governing Law Any claim relating to House Of Electronics web site shall be governed by the laws of the State of Singapore without regard to its conflict of law provisions.

Product Terms And Policies

1. Return / RefundPolicy House Of Electronics will be glad to accept returns for items that weren't customized or on sale. Just bring the merchandise back to us within 7 calandar days of purchase for a full refund. Items to be returned should be unused, undamaged, in a resalable condition and with its original packaging fully intact. House Of Electronics has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit. If it is difficult to bring back the item you want to return due to large size or inconvenience, transportation can be arranged to bring the item(s) back to our warehouse. Collection charges are $35. Return / Refund Restocking Fees are 10% of purchase price. 2. Exchange Policy Products can be exchanged for products which are of equal or greater price value within 7 calandar days of purchase. The conditions for exchanging an item are the same as those for returning items. A restocking fee of 10% of purchased price will be imposed. Should the customer choose to exchange the existing merchandise for another model bearing a higher price, the customer will be required to top-up the difference in price. Clearance, customized items and built to order items are strictly non-refundable.

Lowest Price Matching

House Of Electronics promises to match the lowest available, legitimate price any customer can find for a particular product in rival retail stores. The product which the customer is requesting a price match is exactly identical to that found on a rival retailers' physical storefront Product model numbers (if any) are exactly identical Both our product and the rival retailer's product have exactly the same specifications Sufficient evidence is provided by the customer to suggest that the same product can indeed be purchased from the rival retailer at the point of time of request The price is set by a rival storefront that is located on mainland Singapore The rival price includes all the necessary taxes (including GST, if applicable) as dictated by Singapore Law The process of requesting for a price match must be as follows: We receive an email and/or feedback form from the customer at the point of purchase/within 14 days from point of purchase providing evidence of such a disparity in pricing. If customer has already purchased the product, he should provide sufficient evidence to identify himself as either the person who placed the order, the person billed for purchase and/or the person who was the intended recipient of the purchased product House Of Electronics may investigate the request by means of contacting the rival retailer and/or visiting the storefront in question and reserves the right to full discretion on deciding the legitimacy of the request. House Of Electronics may reject a product if deemed unfit. Upon confirming the legitimacy of Lowest Price Matching request, we shall: Sell the product to the customer at the competitor's price Amend the listed price of the product to match the competitor's price If product has been purchased within 14 days prior to the request, we will refund the full difference between the two prices to the customer who was billed for the original product The Lowest Price Matching is only applicable to products found on this website. Lowest Price Matching is inapplicable for services, limited sets sales, limited time sales, credit card promo & any other promo that requires out of the ordinary requirements.

Shipping FAQ

Q: Where do you ship? A: Package will be delivered to addresses in mainland Singapore, which excludes Sentosa, Jurong Island, restricted zones such as army camps. Q: When do you deliver? A: Delivery will be between 9am - 9pm on all calandar days. Bulky and/or heavy products may require a specific time frame delivery. Q: How long do I wait for my House Of Electronics order? A: We make an effort to deliver you order from our warehouse within 1-3 working days from finishing the payment online. In the event that the delivery gets delayed, House Of Electronics will not be liable if the circumstances are as follows: the recipient was unavailable or cannot be contacted, wrong addressed orders, horrible weather conditions and so on. We will try our best to notify you for any delays and make new delivery arrangements. Q: Do I need to give an ID or any form of identification when I receive the package? A: No, It’s not needed. Any authorized recipient will sign the delivery document when they receive the package. Q: What do I do when I receive the delivery? A: House Of Electronics products are in perfect condition before we ship them and are sealed in the warehouse. Do check the condition of the box to see if there are any damages or if the package was opened while it was being transported. If the condition of the package concerns you, please do not sign the delivery acceptance document. Just hand the package back to the courier and we will replace the items. It will take a few days for us to make the redelivery. In the event that the product in the box is damaged or missing, please contact House Of Electronics Customer Service Hotline @ 63840509 / 63840586 for assistance. Q: Do you deliver to PO boxes? A: No, Someone must sign the delivery document and receive the package at an address. PO boxes can’t do that. Q: Oh no! I gave the wrong address, what do I do now? A: You may call us at 63840509 / 63840586 to let us know of your new details. Q: What happens if the package gets delivered to the wrong person? A: You may call us at 63840509 / 63840586 to let us know of the incident. Q: How do I contact House Of Electronics if I have more questions? A: You can contact us through the following contact information: Phone 1: 63840509 Phone 2: 63840586 Q: Do I get a receipt or any documentation after I pay? A: You will receive an automated email informing you that your payment is successful.

Shipping Policy

Packing Products shall be delivered packed in accordance with proper commercial practice for domestic shipment. Any additional handling or preparation for shipment specified by Buyer shall be at buyer’s additional expense. Excusable Delays and Failures House Of Electronics shall be excused for delays to the extent that any such delay or failure results from any cause beyond the control of House Of Electronics; including solely by way of example and without limitation, delays caused by Buyer, strikes and other labor disputes, government regulations, war, national emergency, public disorder, and catastrophes of nature, fire and explosion, effecting House Of Electronics or any supplier to House Of Electronics. Changes and Cancellations If Buyer cancels or changes its order, Buyer shall be liable for the payment of reasonable cancellation charges, which shall include, among other things, expenses already incurred by House Of Electronics, actual liabilities against commitments incident to the order involved, and property allowable indirect charges, including set-up and equipment expenses reasonably needed to execute the order.